Checkout FAQs
Do I need to be on Shopify Plus to test in Checkout?
Yes, Shopify checkout extensibility and using blocks are only available to Shopify Plus merchants. This is a Shopify limitation, not an Intelligems one.
Do Checkout Personalizations have any impact on my Checkout page's load time?
Intelligems blocks have no impact on your core checkout performance. Intelligems doesn’t interfere with the loading of payment details, shipping forms, or any other critical elements needed for customers to complete their purchase. Blocks load only after the checkout page has been fully initialized, and their load time is driven mostly by the user’s internet connection. Average load time is 248 milliseconds.
Can I add both a Trust Badge and an Upsell block to my checkout?
Yes, you can add multiple of any type of checkout blocks to a Personalization or Test. Create your first block in a test or Personalization, then in the Modifications tab, click + Add another block and add another block.
How many blocks can I add to my checkout?
You can add as many blocks as you want to a single Personalization, and create multiple Personalizations. However, we recommend keeping your checkout clean with only the most important messages.
What if I change my block in Intelligems?
Changes to your block design will automatically update on your checkout. You don't need to reconfigure anything in Shopify unless you're changing the Block ID.
Can blocks appear conditionally?
Yes, you can use Intelligems targeting to show blocks only to specific audiences, countries, devices, or based on other conditions. See more on targeting here.
Will this work with checkout extensions?
Yes, Intelligems Checkout Personalizations work alongside other Shopify checkout extensions and apps.
Where do the color and typography options come from?
All colors come from your Shopify checkout brand settings.
To modify available options:
Go to your Shopify admin
Navigate to Online Store → Themes
Click Customize → Checkout
Go to Settings
Update your checkout brand colors (Primary, Accent, etc.) and typography settings
These options will then be available in Intelligems
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