Post Purchase Upsell FAQs
What is a post purchase upsell?
A post purchase upsell is an offer that appears to a customer immediately after they complete checkout — before they reach the thank you page. It gives them the option to add a product to their order with a single click, without re-entering payment information.
Do post purchase upsells require a separate app?
No. Intelligems handles post purchase upsells natively. You do need to enable Intelligems as your Post Purchase page in Shopify settings — but no additional app is required.
Can I test Intelligems' post purchase upsells against another post purchase upsell app?
No. Shopify requires you to enable one app as your Post Purchase page in Shopify settings, so you cannot test two post purchase upsell apps against each other.
Can I show different upsells to different customer segments?
Yes. You can configure multiple post purchase upsell personalizations with targeting rules to control which visitors see which upsell offers — by things like the products in their order, cart value, or audience segment.
What happens if a customer declines the upsell?
They're taken directly to the thank you page. Declining has no impact on their original order.
What happens if a customer accepts the upsell?
The upsell product is added to their existing order. They don't need to go through checkout again — no additional payment step required.
Can I test multiple post purchase upsells against each other?
Yes, we recommend doing that! You can test essentially everything — a few recommendations include:
Testing which products are shown
Testing a discount vs. no discount, and different discount levels
Testing the content on the page, such as the messaging in the heading and add to cart buttons
My post purchase upsell isn't showing up. What should I check?
A few common causes:
The Intelligems JavaScript isn't installed in your live theme — see more here
Intelligems isn't set as the Post Purchase page in your Shopify settings — see more here
The products in the test order don't meet the targeting criteria for your offer
Your test isn't active yet and you are not previewing it
If you've checked all of the above and it's still not appearing, email us [email protected]
Last updated
Was this helpful?