Starting a Shipping Experience

Starting a Shipping Rates experience is the moment your rates actually change. Up to that point Intelligems is registered as a rate carrier in your Shopify admin but your own rates are the only ones your shoppers see. When you start, the rates you chose to replace are removed and each group begins getting the rate you built for it.

Starting a Free Shipping experience works differently. Free Shipping discounts a qualifying rate to $0 using a Shopify discount, so your Shopify rates stay exactly where they are and there's nothing to check in your shipping settings. See Starting a Free Shipping experience at the bottom of this page.

Step 1: Confirm the Intelligems script is in your live theme

In addition to Intelligems Script, confirm any other theme changes completed during the integration are in your live theme as well. If not, please publish the script and any changes before proceeding.

Using the Intelligems progress bar? It needs a one-time snippet in your theme on top of the script, and on a threshold experience the bar is most of what your shoppers will notice. The Progress Bar card in your experience links Complete Shopify setup if the snippet isn't in place yet.

Step 2: Click Start

In the left nav, go to Shipping, find your experience in the list, and click Start. You can also open the experience and click Start in the top right.

Start is a split button. Start Test takes the experience live now. Schedule Test sets a start and end date so it goes live and wraps up on its own.

If you can't start, one of these is usually why:

• Your plan doesn't include Shipping. You can build a shipping experience on any plan, but launching one needs the Shipping module. The app will offer you plan options.

• Your Shopify plan doesn't include carrier-calculated shipping. Intelligems serves your test rates as a third-party rate carrier, so without it the experience can be built but can't serve a rate to anyone. Shopify's guide to enabling shipping carriers covers how to turn it on.

• You already have another shipping experience. Only one can exist at a time, and that includes one still sitting in Pending. End any live shipping experience and delete any pending one first. Here's why.

• A Pricing experience is running. If your price integration uses Shopify Functions with the Expand operation, no test shipping rates get served at checkout while both are live. See Can I run a shipping test and a price test at the same time?

To use the Intelligems Rate Carrier out of the box, your store needs to be on the Advanced Shopify or Plus plan. If you're on the Shopify plan or lower, then you'll need to reach out to Shopify Support to enable third-party carrier-calculated shipping; see more on that here. Additionally, please note that as of January 1st, 2023, Shopify will be no longer support this feature for Shopify Basic plans.

Step 3: Verify that Intelligems has been Added as a Rate Provider

1. From the Shopify admin console, navigate to Settings → Shipping and Delivery.

2. Select the relevant shipping profile(s).

1. Scroll down to the section titled "Shipping zones" and navigate to the region(s) you've chosen to run your shipping test in. Verify that Intelligems is installed as a rate provider. This will look like the below.

Step 4: Check Your Site

Now that the test is live, we recommend going through the add to cart and checkout process in a few incognito browsers so you can get added to different test groups and ensure everything is working as expected. If you have not already QA'ed your test before launching it, run Atlas QA from the QA & Preview tab, then work through this checklist. Please reach out to our support team with any issues!

Starting a Free Shipping experience

A Free Shipping experience discounts a qualifying rate to $0 once the cart hits your minimum. Your Shopify rates aren't touched, so Step 3 doesn't apply to it.

Confirm the Intelligems script is in your live theme, then go to Shipping in the left nav and click Start on a test or Enable on a personalization. Inside the experience the same control reads Activate, with Schedule in the dropdown beside it.

Then build a cart just under your minimum and one just over it, and confirm shipping drops to $0 at checkout only above the line.

What happens next?

When you're ready to wrap up, see Ending a Shipping Experience. Ending a Shipping Rates experience restores the rates that were removed when you started, so rolling out a winner means setting those rates to the winning values in Shopify yourself.