Troubleshooting

"No organization context available"

Problem: Tool calls fail with missing organization context.

Solution:

1. Ensure you completed the OAuth flow successfully

2. Specify the organization parameter explicitly

3. Use getOrganizationsList to verify access

"Token expired"

Problem: Access token has expired after 1 hour.

Solution: Your MCP client should automatically refresh the token. If not, disconnect and reconnect the server.

"Shop not found"

Problem: During authentication, the specified shop cannot be found.

Solution:

1. Verify the shop domain is correct (use format: mystore.myshopify.com)

2. Ensure the store has Intelligems installed

3. Check that you have access to the organization

Connection Issues

Problem: Cannot connect to MCP server.

Solution:

1. Verify the server URL is correct: https://ai.intelligems.io/mcp or https://ai.intelligems.io/mcp/sse

2. Check your internet connection

3. Ensure your MCP client supports HTTP or SSE transport

4. Check MCP client logs for detailed error messages