Intelligems Docs
  • Welcome to Intelligems
  • Getting Started
    • Getting Started
    • Adding Intelligems Script to your Theme
    • Updating the Intelligems Script
    • Common Use Cases
      • Price Test Common Use Cases
        • The Straddle
        • The Double Down
        • The Strikethrough
        • The Great Discount Debate
        • Savings Showdown: Volume Discount vs. Price Discount
      • Shipping Test Common Use Cases
        • The Flat Fee Face Off
        • The Threshold Trials
      • Content Test Common Use Cases
        • Landing Page Testing
        • Testing a Brand New Theme
        • Testing Different Imagery
        • Testing Cart Elements
        • Testing Announcement Bar Text
        • Navigation Menu
        • Testing Checkout Blocks
      • Offer Test Common Use Cases
        • The Volume Discount Duel
        • Gifting Games
    • Best Practices
      • 🧪Test Design Best Practices
      • ✅Best Practices During a Test
    • General FAQs
  • Price Testing
    • Price Testing - Getting Started
    • Price Testing Integration Guides
      • Integration Guide using Shopify Functions
        • Step 1: Add Intelligems JavaScript
        • Step 2: Tag product prices
        • Step 3: Update your cart
        • Step 4: QA your integration, and publish your changes
      • Integration Guide using Checkout Scripts
        • Step 1: Add Intelligems JavaScript
        • Step 2: Tag product prices
        • Step 3: Add the Checkout Script
        • Step 4: Update your cart
        • Step 5: QA your integration, and publish your changes
      • Integration Guide using Duplicate Products
        • Step 1: Add Intelligems JavaScript
        • Step 2: Tag product prices
        • Step 3: Hide duplicate products from collections pages
        • Step 4: Configure duplicate products
        • Step 5: QA your integration, and publish your changes
      • Troubleshooting
        • How to Add the data-product-id and/or data-variant-id Attribute to an Element
      • Replo Page Builder
    • How to Set Up a Price Test
    • Price Test QA Checklist
    • Starting a Price Test
    • Ending a Price Test
    • Testing Prices with Subscriptions
      • Testing Prices with Recharge 2.0 or Stay.Ai
      • How to Set Up a Price Test using Duplicate Products and Recharge Subscriptions
      • How to Set Up a Price Test using Duplicate Products and Skio Subscriptions
      • Managing Duplicate Products when Redirecting to Duplicate PDPs
    • Multi-Currency Testing
    • Price Testing FAQs
  • Shipping Testing
    • Shipping Testing - Getting Started
    • How to Set Up a Shipping Test
    • Shipping Test QA Checklist
    • Starting a Shipping Test
    • Ending a Shipping Test
    • Shipping Progress Bar Integration
    • Shipping Testing FAQs
  • Content Testing
    • Content Testing - Getting Started
      • How to Set Up a Split URL Test
      • How to Set Up an Onsite Edits Test
      • How to Set Up a Template Test
      • How to Set Up a Theme Test
      • How to Set Up a Test using our JavaScript API
    • Content Test QA Checklist
    • Ending a Theme Test
    • Content Testing FAQs
  • Personalizations
    • Personalizations - Getting Started
    • Personalization Modifications
      • Offer Modifications
      • Progress Bars
      • Offers: Integrating Widgets
      • Offers: Running a Large Number of Offer Personalizations with Shopify Functions
      • Theme Personalization Precautions
    • Targeting Personalizations
    • Targeting Modes for Personalizations
    • Previewing Personalizations
    • Testing Offer Personalizations
    • Offers Limits
    • Offer Combinations
    • Scheduling Personalizations
    • Rolling Out Tests
    • Personalizations FAQs
  • General Features
    • Targeting
      • Audience Targeting
      • Currency Targeting
      • Page Targeting
      • Mutually Exclusive Experiments
      • Targeting FAQs
    • Onsite Editor
    • Image Onsite Editor
    • CSS and JavaScript Injection
  • Analytics
    • Overview
      • How orders are attributed to experiments
      • Order and revenue accounting
      • How experiment targeting affects analytics
    • Analytics FAQs
    • Metric Definitions
      • Revenue
      • Conversion Funnel
      • Profit
      • Subscriptions
    • Filters
    • Statistical Significance
    • Timeseries
    • Custom Events
      • Overview
      • CSS Selectors
      • Scoping to specific pages
      • Custom Javascript Events
      • Testing Custom Events
      • Using custom events in experiment analytics
    • How to Add Profit to Intelligems Analytics
    • How to Add Product Groups to Intelligems Analytics
    • Tagging Orders by Test Group in Shopify
    • Exporting Data
    • Data Sharing
  • Performance Optimization
    • Site Performance
    • Optimizing Your Price-Test Integration
    • Anti-Flicker Modes
    • Edgemesh
  • Integrations
    • Google Analytics 4 Integration
    • Amplitude Integration
    • Heap Integration
    • Heatmap Integrations
      • Integrating with Microsoft Clarity
      • Integrating with Heatmap.com
      • Integrating with HotJar
    • Navidium Testing
  • Developer Resources
    • Javascript API
      • User Object
      • Price Object
      • Campaigns Object
        • campaigns.getAll()
        • campaigns.getGWP(options)
        • campaigns.setHistoryStatus(params)
    • Intelligems Theme Snippets
    • Advanced Settings
    • Cart Permalinks
    • Targeting By Customer Parameters
    • Custom Add to Cart and Order Completed Events
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On this page
  • Background
  • Intelligems Isn't Updating a Price for a Product that is Included in the Test on the Homepage, Collection Page or Product Page
  • Intelligems Doesn't Add the Line Item Property
  • Intelligems Doesn't Swap Duplicate Products When Adding to Cart

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  1. Price Testing
  2. Price Testing Integration Guides

Troubleshooting

Learn how to address common price test integration issues.

PreviousStep 5: QA your integration, and publish your changesNextHow to Add the data-product-id and/or data-variant-id Attribute to an Element

Last updated 10 months ago

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Background

If you notice that anything isn't working while you are completing the integration for a price test, such as the price not updating on the site, or adding to cart incorrectly, this is a great resource to help resolve your issues. If after reading through this document, you are still running into issues, please feel free to reach out to our support team !

Intelligems Isn't Updating a Price for a Product that is Included in the Test on the Homepage, Collection Page or Product Page

In addition to knowing which elements in your store are prices, Intelligems also needs to know which product and/or variant each price is for. Typically, Intelligems is able to figure this out automatically, but in some circumstances, you may need to set it explicitly on a price element. If a price on your website that is included in your test is not updating in preview mode, or is highlighted in blue in integration mode, that is a good sign that you need to follow to fix it.

Intelligems Doesn't Add the Line Item Property

When adding a product that's being tested to the cart, Intelligems should add line item property _igDiscount or _igp. This indicates the amount of discount to apply to the line item or what the price of the line item should be in order to affect the correct price for the user's test group. Some common issues with this are:

  • The add to cart happened on a page where the Intelligems Javascript was not loaded, such as a landing page that Intelligems has not been integrated with. Check the page source or network traffic to ensure that the Intelligems JavaScript snippet is loading on the page. Learn more about adding the Intelligems JavaScript snippet to your theme .

  • There's an error causing the Intelligems JavaScript to exit early. Check the JavaScript console for errors raised by Intelligems, and check the window.igData.errors object for any suppressed error messages.

  • The add to cart is happening via a mechanism that Intelligems does not support, or skipping add to cart altogether. Common examples include quick buy buttons, third-party apps that use Draft Orders or landing pages that use checkout permalinks.

Intelligems Doesn't Swap Duplicate Products When Adding to Cart

This is applicable only to non-Shopify Plus stores. When adding a product that's being tested to cart, Intelligems should swap the duplicate product in that corresponds to the user's test group, unless the user is in the control group, in which case Intelligems will not swap. Some common issues that may cause this to not work correctly are:

  • The add to cart happened on a page where the Intelligems Javascript was not loaded, such as a landing page that Intelligems has not been integrated with. Check the page source or network traffic to ensure that the Intelligems JavaScript snippet is loading on the page. Learn more about adding the Intelligems JavaScript snippet to your theme .

  • There's an error causing the Intelligems JavaScript to exit early. Check the JavaScript console for errors raised by Intelligems, and check the window.igData.errors object for any suppressed error messages.

  • The add to cart is happening via a mechanism that Intelligems does not support, or skipping add to cart altogether. Common examples include quick buy buttons, third-party apps that use Draft Orders or landing pages that use checkout permalinks.

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