General FAQs

How much does Intelligems cost?

Intelligems offers monthly and annual pricing options to meet your organization's needs. Prices vary depending on your store's order volume, what type of tests you'd like to run, and how long you are planning to test with us. Please see our Pricing Page for more information.

What eCommerce platforms does Intelligems integrate with?

Currently, Intelligems only supports Shopify stores. However, if you are on another platform, please reach out to us at support@intelligems.io! We'd love to keep you updated if this changes in the future.

What types of tests can I run with Intelligems?

Intelligems enables organizations to test just about anything on their Shopify store, including themes, page templates, pages, other content, discounts, product pricing, shipping and more. The types of tests that you can run depend on the plan that you are on, so we recommend checking out our Pricing Page for a full look at what each plan includes. Please don't hesitate to reach out to support@intelligems.io if you have any questions!

What kind of test should I start with?

Most of our customers start off by testing the prices across their store or on their most popular product or collection as that will generate the fastest results and the most impact. When running a price test, we usually recommend testing both a lower and a higher price vs. the current price.

If you are more interested in testing around shipping, another popular strategy is to test various free shipping thresholds to see what finds the β€œsweet spot” of AOV and conversion rate.

How long does Intelligems take to set up?

This depends on a few factors, including:

  • Whether you choose to integrate Intelligems on your own, or have the Intelligems team complete it on your behalf

  • What test type or types you are planning to run

  • What version of Shopify you are on and how many other apps and customizations your store has

That said, if you choose to have Intelligems do the integration, our team typically completes it within 3-5 business days, depending on backlog.

Why does Intelligems need collaborator access to your store?

Intelligems may ask for Shopify collaborator access for a few reasons:

  1. To complete the integration on your behalf. The integration requires a few theme changes or other Shopify configurations to be made, so we need access to your Shopify account in order to complete those.

  2. To help troubleshoot. If something is not working as expected, it is helpful for our team to have access to your Shopify account to solve the issue quickly.

  3. To take a look at your analytics. This helps us understand if there are an discrepancies with the data we have captured.

Permissions Intelligems requires:

  • Orders: Necessary to track test impact data such as AOV, product mix, etc.

  • Products: Necessary to find detail on products and variants that will be part of a test.

  • Apps: Necessary to access Shopify Checkout Scripts, in addition to apps that may play a role in things like managing the cart, collections pages, reviews, etc., which will need to be updated as part of a test.

  • Online Store Themes: Necessary to duplicate a theme and update the code to integrate a test.

  • Settings & Locations: Necessary to run shipping tests and install Intelligems as a third party rate carrier.

Permissions Intelligems prefers to have:

  • Discounts: In general, we want to be aware of what discounts may be impacting products that are in the test. Note that this is required if we are duplicating products.

  • Customers/Reports/Dashboards: Helpful to (a) check our data vs. historical data, and (b) confirm there are no discrepancies between the data we are presenting vs. what you see in Shopify.

Permissions Intelligems does not request access to:

  • Apps developed for you

  • Marketing / gift cards

  • Edit Orders / Draft Orders

How do I uninstall Intelligems?

✨ We'd hate to see you go! If you plan on testing again any time in the future, we recommend moving to a Pause Plan instead of uninstalling - this will allow you to keep the integration live so it's easy to start a new test down the road, as well as maintain access to the analytics from any tests you've already run. If this sounds like a better option, please reach out to sales@intelligems.io to get set up with a Pause Plan.

Step 1: Stop any tests.

Confirm that you've stopped any tests or campaigns from within the app! You'll want to make sure you also rolled out the winners while doing this - see more details on how to end a Price Test and a Shipping Test at each of those links.

Step 2: Uninstall the app via Shopify.

Follow Shopify's steps here to uninstall the Intelligems app - this will cancel billing.

Step 3: Remove Intelligems JavaScript.

During the integration, you or the Intelligems team added JavaScript as a source into your theme.liquid file - you can now remove the Intelligems script from your site. To do so, delete or comment it out in your theme.liquid file. For Shopify Plus customers, this may also be located in your checkout.liquid file. The JavaScript to remove or comment out will look like this:

❗Note that if you do not complete this step, we will continue to append an igId onto your orders in the 'Additional Details' section in Shopify. Customers will not see this, and it will not cause any issues, but may cause confusion for your team if they do not know where it is coming from!

Step 4: Remove Checkout Script or manage Duplicate Products, if applicable.

❗This step is only applicable if you have run Price Tests!

If you are on Shopify Plus and ran your test using a Checkout Script, you can now stop that script by either unpublishing the entire Checkout Script (if nothing else is in it), or by removing the Intelligems script if you use the Checkout Script for anything else.

If you are not on Shopify Plus and ran your test using Duplicate Products, confirm those products are archived. See more details on managing Duplicate Products from previous tests here.

Step 5: Remove Intelligems as a shipping rate provider, if applicable.

❗This step is only applicable if you have run Shipping Tests!

Confirm that Intelligems is removed as a shipping rate provider. You can check this by going to your Settings in Shopify β†’ Shipping and delivery β†’ Manage by General Shipping Rates. Once there, confirm that 'Intelligems Shipping (Rates provided by app)' is not listed anywhere. If it is, please delete it using the three dots to the right and add your own rate to replace it if needed.

Step 6: Send us your feedback!

We are always looking to make improvements to our platform and processes! If there is something we could have done better, you have feature requests, or you just want to chat all things ecomm, please don't hesitate to reach out to support@intelligems.io.

Will Intelligems continue to function if I update to Shopify's One-page checkout?

Overall, yes - Intelligems will continue to function if you update to Shopify's One-page checkout! That said, the full answer depends on the type of test you are looking at:

Price Test: this will continue to work seamlessly! If you are on Shopify Plus, please ensure that your Line Item script still includes our Checkout Script. Note that hiding the added discount on the One-page checkout won't be possible, but we can customize the discount's name to your preference.

Shipping Test: Intelligems will continue to operate without issues.

Content Test: Running content tests on the One-page checkout isn't possible as it doesn't utilize the checkout.liquid file and doesn't allow third-party alterations. However, you can continue to run content tests on the rest of your site without any issues! You can read further about this here.

Will Intelligems remove UTM parameters when a visitor lands on my site and is part of a test?

No, UTM parameters won't be removed from your URLs by Intelligems! While there are a few test types that involve redirects, such as Theme, Template and Split URL Tests, UTM parameters are persisted, and therefore traffic attribution is preserved.

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